This policy sets out how we use Social Media, and will tell you what you can expect from us if you follow Bendrax official accounts on Twitter, Facebook, Linked-In and Pinterest.

Bendrax's social media accounts are managed by us. We do not use any tools that generate tweets from RSS feeds, although we have automation in place to generate messages at times we specify. If you follow us, you can generally expect no more than 10 tweets, posts or pins a day at this time, usually less, covering the following:
  • alerts about new content relating to Bendrax on digital channels (news, publications, opening social media channels, publicity campaigns, etc)
  • alerts about new content relating to SEO, Ecommerce and other aspects of Technology or charitable concerns supported by Bendrax.
  • occasional live coverage of events

Following

We follow organisations and public individuals which share or represent Bendrax's commercial interests. They include (but are not exclusively limited to) other Companies and individualsers with whom Bendrax has worked and charitable organisations which they support. We do not automatically follow back new followers. As we are very busy with customer, we infrequently review our follower list. Being followed back does not imply endorsement of any kind.

Availability

We will update and monitor our social media account during office hours, Monday to Friday. Twitter and Facebook may occasionally be unavailable and we accept no responsibility for lack of service due to third party downtime.

@Replies, Direct Messages, Comments

We welcome feedback from all our followers and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive. The team at Bendrax HQ reads all posts, comments, @replies and Direct Messages. We do not engage on issues of Religion or Party Politics or answer questions which may infringe staff or customer personal privacy. Social media users should be aware that Bendrax may not reply to all messages, we apologise if your message is affected, perhaps send us an email or call us instead.

Additional Information

Our Social media accounts are:

  • Twitter: @bendraxuk
  • Facebook: facebook.com/bendraxuk

Core office hours for staff to respond are 08:00 to 20:00 Monday to Friday, excluding Public Holidays.

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